These Terms of Service govern the use of www.planteraio.com and the purchase of products offered under the Planteraio brand. By placing an order through this website, you acknowledge that you have read and accepted these Terms of Service.
1. General
Planteraio operates www.planteraio.com and offers flower pots for sale to customers within Europe.
These Terms apply to all orders placed through this website unless otherwise required by applicable law.
2. Orders
Orders are subject to acceptance after payment has been received.
Customers are responsible for providing accurate contact information, delivery details and email address when placing an order.
If incorrect information affects delivery, customers should contact Planteraio as soon as possible.
3. Order Processing
Orders are normally prepared within one (1) to three (3) working days after payment has been confirmed.
Processing times may be extended during periods of increased order volume or public holidays.
4. Delivery
Planteraio works with recognised delivery carriers, including DHL, FedEx and UPS Priority, depending on the destination and operational requirements.
The estimated delivery time after dispatch is five (5) to nine (9) working days.
Tracking information is sent automatically to the email address provided during checkout when available. Customers may receive tracking updates at key stages of delivery, including dispatch, arrival at a logistics facility and local delivery progress.
Delivery times are estimates and may vary due to operational circumstances beyond the control of Planteraio or the delivery carrier.
If an order exceeds the normal delivery period, Planteraio will contact the relevant carrier to investigate the shipment. Following completion of the investigation, an appropriate resolution, which may include either a replacement shipment or a refund, will be determined according to the outcome of the investigation.
5. Risk and Ownership
In accordance with applicable consumer legislation, the risk of loss or damage to the goods passes to the customer only when the goods are delivered into the customer’s physical possession or the possession of a person identified by the customer to receive the goods.
Ownership of the goods passes in accordance with applicable law following completion of the sale.
6. Right of Withdrawal
Where applicable under European consumer legislation, customers purchasing as consumers have the right to withdraw from their purchase within fourteen (14) days after receiving the goods without providing a reason.
To exercise this right, customers should notify Planteraio by email before the withdrawal period expires.
Returned products should be sent back in accordance with the return instructions provided by Planteraio unless otherwise required by applicable law.
The right of withdrawal is subject to any exceptions established by applicable legislation.
7. Damaged or Defective Products
If a product is received in a damaged or defective condition, customers should contact Planteraio by email promptly after delivery and include photographs showing the condition of the product.
Following review of the information provided, Planteraio may arrange either a replacement or a refund where appropriate.
Where the product is confirmed to have arrived damaged or defective, customers will not be required to return the affected item before the matter is resolved.
8. Returns and Refunds
Refunds approved under these Terms will be processed using the original method of payment where applicable.
The time required for the refunded amount to appear may vary depending on the payment provider and the customer’s financial institution.
9. Customer Communication
Customers may contact Planteraio regarding orders or general enquiries using the contact information published on this website.
Planteraio may communicate with customers by email regarding order confirmation, dispatch information, shipment tracking and other order-related updates.
10. Governing Law
These Terms of Service shall be interpreted in accordance with the applicable laws governing consumer contracts within the jurisdiction in which the customer is entitled to the protection of mandatory consumer legislation.
Nothing in these Terms limits or excludes any statutory rights that cannot be limited or excluded under applicable law.
11. Contact Information
Brand: Planteraio
Website: www.planteraio.com
Email: resin@planteraio.com