This shipping policy applies to all orders placed via www.planteraio.com.
Shipping Coverage
Planteraio offers shipping services to customers within Europe. Availability depends on the operational coverage of our logistics partners and the destination provided at checkout.
Order Processing
Orders are typically processed and prepared for shipment within 1 to 3 business days following payment confirmation. Please note that processing times may be extended during public holidays or periods of high order volume.
Delivery Times
Once shipped, the estimated delivery time is 5 to 9 business days. This estimate is based on standard operating conditions and may be affected by external factors such as customs procedures, regional logistics variations, or adverse weather conditions.
Logistics Partners
We partner with reliable international logistics providers—such as DHL, FedEx, and UPS—to ensure the safe and efficient transport of your items. We select the specific carrier for each order based on the destination and current operational efficiency.
Tracking
Once an order has shipped, tracking information will be automatically sent to the email address provided at checkout. Customers can track key stages of the shipment, including dispatch, transit updates, and final delivery. We recommend monitoring the tracking status for the most accurate delivery updates.
Delivery Delays and Solutions
Please contact us if your package does not arrive within the estimated timeframe. Planteraio will initiate an inquiry with the relevant logistics partner. Upon completion of the investigation, we will determine an appropriate solution (such as reshipment or a refund) based on the findings to ensure customer satisfaction.
Accuracy of Shipping Address
Customers are responsible for providing complete and accurate shipping information. If you need to modify your shipping details, please contact us as soon as possible at resin@planteraio.com; once an order has been dispatched, we are unable to change the shipping address. Shipping Address
Shipping Address:
Bijkhoevelaan 5C, 2110 Wijnegem, Belgium
Contact Us
If you have any questions regarding shipping or order status, please contact:
Brand: Planteraio
Website: www.planteraio.com
Company: ELHO BELGIUM BV
Registration No.: 0786.905.062 BE0786905062
Address: Bijkhoevelaan 5C, 2110 Wijnegem, Belgium
Phone: 32 33663131
Email: resin@planteraio.com