1. What products does Planteraio offer?
Planteraio offers a range of resin and plastic flower pots suitable for a variety of indoor and outdoor planting applications. Product specifications are provided on each product page to assist customers before placing an order.
2. How long does order processing take?
Orders are normally processed within one (1) to three (3) working days after payment has been completed.
Processing times may vary during public holidays or periods of increased order volume.
3. How long does delivery take?
Following dispatch, the estimated delivery time is five (5) to nine (9) working days for destinations within our service area.
Planteraio works with recognised delivery carriers, including DHL, FedEx and UPS Priority, depending on the destination and operational requirements.
4. Will I receive tracking information?
Yes.
Tracking updates are sent automatically to the email address provided during checkout when available.
Customers may receive email notifications at key stages of delivery, including:
- Order dispatch;
- Arrival at a logistics facility;
- Local delivery progress;
- Delivery completion.
5. What happens if my order is delayed?
If a shipment exceeds the normal delivery period, Planteraio will contact the relevant delivery carrier to investigate the shipment.
Following completion of the investigation, the outcome will be reviewed and, where appropriate, either a replacement shipment or a refund may be arranged according to the investigation results.
6. Which payment methods are accepted?
Customers may complete purchases using available payment methods offered during checkout, including:
- Visa;
- Mastercard;
- American Express;
- Apple Pay;
- Google Pay;
- Digital Wallets supported during checkout.
The payment methods available may vary depending on the customer’s location and device.
7. Can I return my order?
Where applicable under European consumer legislation, consumers have the Right of Withdrawal, allowing an order to be cancelled within fourteen (14) days after receiving the goods without providing a reason.
Customers wishing to exercise this right should contact Planteraio by email before the withdrawal period expires.
Returned items should be sent in accordance with the return instructions provided, unless otherwise required by applicable law.
8. What should I do if my product arrives damaged or defective?
If a product arrives damaged or defective, please contact Planteraio by email as soon as reasonably practicable after delivery.
Please include photographs showing the condition of the product together with your order information.
Following review of the information provided, an appropriate resolution, which may include either a replacement or a refund, will be arranged where applicable.
Where damage or a defect is confirmed, the affected product does not need to be returned before the matter is resolved.
9. How can I contact Planteraio?
For product enquiries, order assistance or general questions, please contact:
Brand: Planteraio
Website: www.planteraio.com
Email: resin@planteraio.com
Customer enquiries may be submitted at any time by email. If a response is not immediately available, please leave a message. Enquiries are normally answered within 24 hours, where reasonably practicable.