This Return and Refund Policy applies to all purchases made via www.planteraio.com.
Order Processing and Delivery
Orders are typically processed within 1 to 3 business days. Once shipped, the estimated delivery time is 5 to 9 business days. We use reliable international logistics providers to ensure timely delivery. We will provide tracking information via email at key stages of the shipment. In the event of significant delivery delays, we will investigate the matter with our logistics partners to determine an appropriate solution, which may include reshipment or a refund.
Right of Return
In accordance with applicable European consumer regulations, customers purchasing as consumers have the right to return items without providing a reason within 14 days of receipt. To exercise this right, please contact us via email before the return period expires. Returned items must be shipped in accordance with the specific return instructions provided by our customer service team.
Return Address
For European customers, please send returns to the address below. Please contact us before shipping the item back so that we can provide the necessary authorization and guidance.
Return Address: Bijkhoevelaan 5C, 2110 Wijnegem, Belgium
Damaged or Defective Products
If a product arrives damaged or defective, please contact us via email as soon as possible. To expedite the process, please provide your order number, a brief description of the issue, and photos showing the condition of the product. Upon review, we will determine the best solution, such as a product replacement or a full refund. Planteraio reserves the right to request the return of the item for further inspection if necessary.
Refund Process
Approved refunds will be processed using the original payment method used at checkout. The time required for funds to appear in your account depends on your card issuer or payment service provider. Contact Information
For inquiries regarding returns or refunds, please contact:
Brand: Planteraio
Website: www.planteraio.com
Company: ELHO BELGIUM BV
Registration No.: 0786.905.062 BE0786905062
Address: Bijkhoevelaan 5C, 2110 Wijnegem, Belgium
Phone: 32 33663131
Email: resin@planteraio.com