Planteraio (“we”, “us”, or “our”) respects your privacy and is committed to handling personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) where applicable. This Privacy Policy explains how personal information is collected, used, stored, and processed when you visit www.planteraio.com or place an order.
Data Controller
Brand: Planteraio
Website: www.planteraio.com
Email: resin@planteraio.com
Information We Collect
Depending on your interaction with our website, we may collect: Name, billing address, delivery address, email address, telephone number, order information, payment-related information processed during checkout, communications submitted through email/contact forms, and website usage data collected through cookies or similar technologies.
How We Use Your Information
Personal information is processed for order administration, shipment and delivery, responding to customer enquiries, providing support, meeting legal and accounting obligations, and improving website operations. Processing is carried out only where a lawful basis exists under applicable data protection legislation.
Payment Processing
Payments made through www.planteraio.com are processed securely by Stripe. When a payment is submitted, your payment information is handled by Stripe in accordance with its Privacy Policy and PCI-DSS compliance standards. Planteraio does not receive, process, or store complete credit card or financial account details.
Sharing of Personal Information
We share personal information only where necessary with service providers (e.g., shipping carriers, payment processors), professional advisers, or where disclosure is legally required to fulfill our operational and regulatory obligations.
Data Retention
Personal information is retained only for as long as necessary. Order-related records are generally retained for up to seven (7) years to comply with financial and tax record-keeping requirements. Customer enquiries that do not result in an order are retained for no longer than twenty-four (24) months, unless otherwise required by law. At the end of the retention period, data is securely removed or anonymised.
Your Rights
Individuals may have the right to request access, correction, deletion, restriction, or a copy of their personal information. Requests may be submitted via the contact details provided in this policy.
Cookies & Technology
We use cookies to support website functionality, remember preferences, and analyze general traffic to improve your shopping experience. You may manage cookie preferences through your browser settings or the cookie banner on our website.
Changes to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes. The revised version will be posted on this page with an updated effective date.
Contact
For questions regarding this Privacy Policy, please contact:
Brand: Planteraio
Email: resin@planteraio.com
Company: ELHO BELGIUM BV
Registration No.: 0786.905.062 BE0786905062
Address: Bijkhoevelaan 5C, 2110 Wijnegem, Belgium
Phone: 32 33663131
Email: resin@planteraio.com